Log in

arbitration / adr news

NetOne loses arbitration case against FTS...ordered to pay us$ 5 million

By Martin Kadzere

8 March 2020

NetOne has lost an arbitration case against payments solutions provider Formula Telecom Solutions (FTS) in the London International Court of Arbitration following a row over the mobile operator’s cancellation of an agreement for the supply of a billing system three years ago.


The judgment was passed by an arbitrator in the United Kingdom a few weeks ago, ordering NetOne to pay Israel-based FTS US$5 million (about $100 million) in compensation.  However, the judgment has to be registered first with the local courts to be enforceable.

NetOne was formed in 1996 as the first cellular network provider in Zimbabwe, and is the country’s second largest mobile operator with about three million subscribers.

The judgment comes at a time NetOne is facing a leadership crisis following resignations of three board members, including chairman Mr James Mutizwa, last month under unclear circumstances.

Other board members are Ms Sibonile Dhliwayo (audit committee chair) and Mrs Keuemetsi Mupandawana (HR committee chair).

Chief executive Mr Lazarus Muchenje and acting chief finance officer Mr Tinashe Severa, were also suspended without pay and benefits over alleged incompetence.

Mr Muchenje has since approached the High Court seeking nullification of his suspension.

Already, corporate governance experts are calling for a special enquiry into the resignations of NetOne board members in terms of Section 15 of the Public Entities Corporate Governance Act, which states that where two or more members resign, whether simultaneously or within a period of one month, the line minister may conduct an investigation in order to ascertain the reasons for their resignations.

And any findings made by the line minister must be communicated, without delay, to the Office of the President and Cabinet. A special inquiry may also be conducted.

Sources said the board, led by acting chairperson Ms Susan Mutangadura, has deliberately concealed the information from the Ministry of Information Communication Technology, Postal and Courier Services and other stakeholders.

Even after holding more than 10 ordinary and special board meetings in the past few weeks, none of the meetings ever deliberated on “this important and potentially explosive court case in Britain” .

“The culture of impunity continues at NetOne as the current board has not met at all to discuss this catastrophic ruling, and neither have they addressed this matter with their minister or ministry,” said a source who requested not to be named for professional reasons.

“Instead the board is spending time on issues pertaining to the firing of the executives and embroiled in their own destructive boardroom battles and squabbles and don’t seem concerned at all about the affairs at NetOne; potential losses (and) network availability, which has dropped to 50 percent in some areas and staff welfare.”

In December 2016, NetOne signed an agreement with FTS for a new billing platform. The agreement was unprocedurally terminated in June 2017.

Two months after signing the FTS agreement, the NetOne board had already passed a resolution to find an alternative billing platform. The reason cited in arriving at the resolution was that FTS wanted to be paid in foreign currency, which NetOne did not have.


Source: MEMO Middle East Monitor










African Arbitration Association, P.O. Box 695, Nyarutarama, KG 9 Av. No. 66, Kigali, Rwanda

Contact us here

Privacy Policy  | Directory Terms of Use© 2018 African Arbitration Association


DISCLAIMER: No responsibility for loss occasioned to any person acting or refraining from action in reliance on or as a result of the information in or omitted from this website can be or is accepted by the AfAA, its officers, board members, employees or any other persons affiliated with the AfAA.